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Frequently Asked Questions
Find honest answers on our practice below.
Getting Started with Therapy
Getting started is simple! Contact us via phone or complete a request for a new intake appointment on our website. During this process, our team will discuss your goals, answer any questions, and match you with a therapist who we believe will be the best fit for your needs. We’re here to support you every step of the way, and our team is happy to make the process as smooth as possible.
The first session is a chance for your therapist to get to know you or your child. For minors, the initial appointment includes the client and a parent or legal guardian. You’ll discuss background, concerns, and goals for therapy, as well as the therapist’s approach and what to expect. If it doesn’t feel like a good fit, that’s okay! We’ll work with you to find a therapist who better aligns with your needs. This session is as much about your comfort as it is about starting the journey.
Yes, we accept many insurance plans, including Highmark Blue Cross Blue Shield, Aetna, Highmark Health Options, Delaware First Health, and AmeriHealth. Contact us to confirm your coverage and benefits.
We offer a sliding scale fee based on income and scholarships for families in need. As a THRIVE Grant recipient, we also provide therapy for Delaware students regardless of financial circumstances. Please contact us to discuss your options.
Our Therapists and Approach
All our therapists hold advanced degrees, such as a master’s in counseling, social work, psychology, or a related field. Many are fully licensed, and those working toward licensure are under the supervision of experienced licensed professionals. Our team also includes therapists with specialized training in approaches like EMDR (trauma therapy), PCIT (Parent-Child Interaction Therapy), and DBT (Dialectical Behavior Therapy).
We tailor our approach to fit each client’s unique needs, offering options like online therapy, in-office sessions, and nature-based services like eco-therapy and equine-assisted psychotherapy. Our therapists genuinely care about each client, focusing on meaningful progress and providing specialized training in advanced techniques.
Absolutely! While we specialize in children and families, we also work with adults—whether or not you have a child receiving services here. Our office is a neutral, welcoming space for all ages, supporting personal challenges, stress, anxiety, or caregiving needs.
Yes, we collaborate with other professionals involved in your care to ensure a comprehensive, team-based approach. This might include primary care physicians, psychiatrists, or school staff. Collaboration is entirely up to you; we only share information with your consent. We believe working as a team can help you or your child achieve therapeutic goals.
We tailor therapy to each client, use evidence-based techniques, and regularly evaluate progress. By collaborating with clients and families, we ensure therapy stays aligned with your goals. Our therapists are trained in advanced approaches, and we frequently analyze data to make sure clients are seeing meaningful improvements.
Confidentiality and Logistics
Yes, therapy sessions are confidential. This means what you share with your therapist stays private. However, there are exceptions required by law, such as if there’s a risk of harm to yourself or others, suspected abuse or neglect, or a court order. Your therapist will review confidentiality policies during your first session. If you choose to involve other providers or share information with family members, it will only happen with your explicit consent.
The duration of therapy varies depending on your goals and progress. On average, therapy lasts 6 to 12 months. Some clients achieve their goals in less time, while others benefit from longer-term support. Your therapist will work with you to regularly evaluate progress and adjust the treatment plan as needed.
Therapy sessions typically last between 40 to 55 minutes. This allows enough time to address goals, explore concerns, and work on strategies while keeping the session focused and effective.
Therapy frequency depends on your needs and the therapist’s assessment. Most clients start with weekly sessions for at least the first two months to establish consistency and build momentum. After that, you and your therapist will decide on a schedule that fits your progress and needs, which may transition to bi-weekly or monthly sessions.
Telehealth sessions are conducted via a secure video platform, allowing you to receive therapy from the comfort of your home. They maintain the same privacy and effectiveness as in-person sessions. Research shows telehealth therapy is highly effective for concerns like anxiety, depression, and stress. We understand telehealth may feel unfamiliar at first, but our therapists are experienced in creating a welcoming virtual environment and will guide you through the process.
For Parents New to Therapy
Yes, therapy sessions are confidential. This means what you share with your therapist stays private. However, there are exceptions required by law, such as if there’s a risk of harm to yourself or others, suspected abuse or neglect, or a court order. Your therapist will review confidentiality policies during your first session. If you choose to involve other providers or share information with family members, it will only happen with your explicit consent.
The duration of therapy varies depending on your goals and progress. On average, therapy lasts 6 to 12 months. Some clients achieve their goals in less time, while others benefit from longer-term support. Your therapist will work with you to regularly evaluate progress and adjust the treatment plan as needed.
Therapy sessions typically last between 40 to 55 minutes. This allows enough time to address goals, explore concerns, and work on strategies while keeping the session focused and effective.
Therapy frequency depends on your needs and the therapist’s assessment. Most clients start with weekly sessions for at least the first two months to establish consistency and build momentum. After that, you and your therapist will decide on a schedule that fits your progress and needs, which may transition to bi-weekly or monthly sessions.
Telehealth sessions are conducted via a secure video platform, allowing you to receive therapy from the comfort of your home. They maintain the same privacy and effectiveness as in-person sessions. Research shows telehealth therapy is highly effective for concerns like anxiety, depression, and stress. We understand telehealth may feel unfamiliar at first, but our therapists are experienced in creating a welcoming virtual environment and will guide you through the process.
Signs your child may need therapy include emotional outbursts, withdrawal, trouble at school, or difficulty coping with changes like divorce, loss, or moving. If they’ve experienced trauma, bullying, or other stressors, or if you notice mood swings, changes in sleep or appetite, or frequent physical complaints, they may be struggling. Therapy can help them process their feelings, build resilience, and regain balance.
Resistance is normal, especially if therapy is new. Framing it as a positive, supportive space can make a big difference. For example, you might say, "Therapy is a place where you can talk to someone who helps kids and teens with big feelings. They’re really good at listening and helping you feel better." Emphasize that therapy is a tool for growth, not a punishment.
Absolutely. Parental involvement is key, starting from the first session. We believe in partnering with the most important adults in your child’s life to align on goals and strategies. You can expect regular updates after sessions, tools to practice at home, and formal progress reviews at least every 90 days. Collaboration is central to our philosophy, and we’ll work closely with you to support your child’s growth.
Explain that therapy is a safe place to talk about their feelings and get support. For example, you might say, "We’re going to meet someone who helps kids with big feelings. They’re like a feelings doctor who will help us understand how to feel better." Normalize therapy as a tool for growth and reassure them about what to expect, like meeting the therapist and talking about their interests.
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