This privacy notice for Resilient Kids Child & Family Therapy (“Company,” “we,” “us,” or “our”) describes how and why we may collect, store, use, and share (“process”) your information when you use our services (“Services”), such as when you:

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• Visit our website at resilientkidstherapy.com, or any website of ours that links to this privacy notice

• Engage with us in other related ways, including requests for services, marketing communications, or events

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Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, please contact us at intake@resilientkidstherapy.com.

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PERSONAL INFORMATION

What personal information do we process?

When you visit, use, or navigate our website or services, we may process personal information depending on how you interact with Resilient Kids Child & Family Therapy, the services requested, and the features you use.

The personal information we collect may include:

• Names

• Phone numbers

• Email addresses

• Mailing addresses

• Contact preferences

• Contact or authentication data

• Age

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SMS PRIVACY POLICY

Data Collection

We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates through our website contact form.

Data Usage

We use your data solely for:

• Appointment reminders

• Client communications and follow-ups

• Requests for information

• Payment reminders

Data Security

We protect your information using secure storage measures to prevent unauthorized access.

Data Retention

We retain your information while you are subscribed to our SMS service. You may request deletion at any time.

Messages and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Message frequency varies.

Contact Resilient Kids Child & Family Therapy at 302-279-6491 or intake@resilientkidstherapy.com for help or to stop receiving messages.

Opt-Out

You may opt out of the SMS list at any time by replying STOP or UNSUBSCRIBE to any SMS message or by contacting us directly. After unsubscribing, you will receive a confirmation message and your number will be removed from our list within 24 hours.

Non-Sharing Clause

Resilient Kids Child & Family Therapy does not sell, rent, or share collected mobile numbers with third parties for marketing purposes.

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SENSITIVE PERSONAL INFORMATION

We may process sensitive personal information when necessary to provide services and when permitted by law.

Sensitive personal information may include:

• mental health information

• substance use disorder treatment information

• medical or health history

• diagnosis and treatment records

This information is protected under applicable federal and state privacy laws, including HIPAA and, when applicable, federal confidentiality protections related to substance use disorder treatment.

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INFORMATION FROM THIRD PARTIES

We do not receive personal information from third parties.

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HOW WE PROCESS YOUR INFORMATION

We process your information to:

• Provide requested services

• Improve and administer our services

• Communicate with clients and families

• Maintain security and prevent fraud

• Comply with legal and regulatory requirements

We process personal information only when we have a valid legal basis to do so.

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MARKETING COMMUNICATIONS

We may process the personal information you provide for marketing or informational communications in accordance with your preferences. You may opt out of marketing emails at any time.

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SHARING OF PERSONAL INFORMATION

We do not sell, trade, or share client or customer information with third parties for marketing purposes.

Information may be shared when necessary to provide services, comply with legal obligations, or protect safety.

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SECURITY OF YOUR INFORMATION

We have organizational and technical safeguards in place designed to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information.

The easiest way to exercise these rights is by contacting us at intake@resilientkidstherapy.com. We will review and respond to requests in accordance with applicable privacy laws.

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NOTICE OF PRIVACY PRACTICES

HEALTH INFORMATION

This notice describes how health information about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.

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OUR PLEDGE REGARDING HEALTH INFORMATION

We understand that health information about you and your healthcare is personal. We are committed to protecting health information about you.

We create records of the care and services you receive in order to provide quality care and to comply with certain legal requirements.

We are required by law to:

• Maintain the privacy of protected health information that identifies you

• Provide you with this notice of our legal duties and privacy practices

• Follow the terms of this notice currently in effect

We may change the terms of this notice, and any changes will apply to all information we have about you. Updated versions will be available upon request or on our website.

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HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION

Treatment, Payment, and Health Care Operations

Federal privacy regulations allow healthcare providers who have a direct treatment relationship with a patient to use or disclose protected health information without written authorization for treatment, payment, or healthcare operations.

For example, a clinician may consult with another licensed healthcare provider regarding your treatment. Healthcare providers involved in your care may share information necessary to coordinate services.

The term “treatment” includes coordination and management of care between healthcare providers, consultations, and referrals.

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SUBSTANCE USE DISORDER RECORDS

Some health information related to the diagnosis, treatment, or referral for treatment of substance use disorders may be protected under federal confidentiality regulations known as 42 CFR Part 2, which provide additional privacy protections beyond HIPAA.

When applicable, substance use disorder treatment records generally cannot be disclosed without your written consent except in limited circumstances permitted by federal law.

Written consent may allow disclosure of such information for treatment, payment, and healthcare operations consistent with federal regulations.

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NOTICE REGARDING REDISCLOSURE OF SUBSTANCE USE DISORDER INFORMATION

Information related to substance use disorder treatment that is disclosed with patient authorization may be redisclosed by the recipient as permitted by applicable federal and state laws.

Federal law prohibits the use of substance use disorder treatment records to investigate or prosecute a patient without a court order.

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LAWSUITS AND LEGAL PROCEEDINGS

If you are involved in a lawsuit or legal dispute, we may disclose health information in response to a court or administrative order.

If the information includes substance use disorder treatment records protected under federal confidentiality regulations, disclosure may require a court order that complies with those regulations.

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USES AND DISCLOSURES THAT REQUIRE YOUR AUTHORIZATION

Certain uses and disclosures require written authorization from you.

Psychotherapy Notes

Psychotherapy notes receive special protection under HIPAA. Any use or disclosure of psychotherapy notes requires authorization except for:

• Use in treating you

• Training or supervision of clinicians

• Defense in legal proceedings initiated by you

• Compliance investigations by the U.S. Department of Health and Human Services

• Situations required by law

• Preventing serious threats to health or safety

Substance Use Disorder Records

Disclosure of substance use disorder diagnosis, treatment, or referral records may require written consent that complies with federal confidentiality regulations unless disclosure is otherwise permitted by law.

Marketing

We do not use or disclose protected health information for marketing purposes.

Sale of Protected Health Information

We do not sell protected health information in the regular course of business.

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USES AND DISCLOSURES THAT DO NOT REQUIRE AUTHORIZATION

Subject to certain limitations, we may use or disclose protected health information without authorization for:

• Requirements of state or federal law

• Public health activities

• Health oversight activities including audits and investigations

• Judicial and administrative proceedings

• Law enforcement purposes

• Coroners or medical examiners

• Research purposes

• Specialized government functions

• Workers’ compensation purposes

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APPOINTMENT REMINDERS AND HEALTH-RELATED SERVICES

We may contact you to remind you about appointments or to inform you about treatment alternatives or services that may be relevant to your care.

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DISCLOSURES TO FAMILY OR OTHERS INVOLVED IN CARE

With your permission, we may share relevant health information with family members, caregivers, or others involved in your care or payment for care unless you object.

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PROHIBITION ON DISCRIMINATION

Federal law prohibits discrimination against individuals based on substance use disorder treatment information in areas such as employment, housing, access to courts, and access to social services except as permitted by law.

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YOUR RIGHTS REGARDING PROTECTED HEALTH INFORMATION

You have the right to:

• Request limits on certain uses and disclosures of your PHI

• Request restrictions if you pay for services out of pocket in full

• Request confidential communications

• Access and obtain copies of your records

• Request an accounting of disclosures

• Request corrections or amendments to your records

• Receive a copy of this notice

Requests may be submitted by contacting intake@resilientkidstherapy.com.

We will respond to requests in accordance with applicable privacy laws.

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ACKNOWLEDGMENT OF PRIVACY PRACTICES

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have certain rights regarding the use and disclosure of your protected health information.